Incident Management: Troubleshooting quickly
VISULOX offers complete transparency. All interactions that users have made during their sessions are recorded. Thus, it can be proven at any time who did what and when in which system.
Should an incident occur, the necessary information can be provided immediately for clarification. All activities performed at the time of the malfunction can be controlled in the records, all logged in users are uniquely identifiable. Thus, reliable information is available quickly and action can be taken based on it.
Especially if a user has made a mistake, it can be recognized quickly.
A quick error explanation enables quick troubleshooting so that control operation can be resumed quickly. That saves trouble, time and money.