Support and maintenance: everything as required
Depending on the workload and requirements of your IT department, we support you with different support levels after installation. This allows you to determine how much support you need.
- Standard Support Level
- Provision of the latest software, patches, updates and releases
- available by telephone from Monday to Friday, 8.00 a.m. to 5.00 p.m
- access to FAQs via web$
- call logging via web interface possible (7/24)
- Extended Support-Level
- all services of the Standard-Support-Level
- telephone Helpdesk in the 7/24-Service
- dedicated Support- Telephone number
- shortened reaction time
The support level description can be downloaded here.
- Premium Support Levels
- all services of the Extended Support Level
- plus individual configuration of the service level;
- e.g. with support for upgrades,
- cooperation sessions in case of critical changes in the system
This service is individually defined and agreed in cooperation with a customer.