Solved Customer Problems – Resolve complex problems quickly
A routine operation, such as performing a backup, could lead to problems, if this is done with wrong parameters at the wrong time. A telecommunication company had a big problem, when part of its mobile network went down in the middle of the day, without an apparent cause. Aside from the penalty issued by the Telecommunications Government Agency, they had to make sure that such a thing would never happen again to avoid future penalties. To find out what went wrong, they had to perform a forensic analysis of their network elements and payed their providers for such an investigation. This was expensive and time consuming.
What happened was that a routine database backup procedure, issued by one of the administrators had a small change of one parameter, which performed the backup with a reboot for the clustered database. They found out what happened, now the next question occurred: how can this sort of error be prevented in the future? This is where VISULOX solved the problem with features like Command Guard’s server side scripts. The backup procedure was checked and stored inside the VISULOX database, so whenever the administrator wants to do a backup, he just calls the stored script and avoids the Copy & Paste from a notepad that caused the problem at the first time. In this way VISULOX prevents such problems and guaranties that only approved scripts can be used by the administrators.
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