Solved Customer Problems – Document and audit routine administration task in a time and cost effective manner
Many of the administration tasks performed on the IT infrastructure become daily routines. Checking to see if there is a problem could become a “false positive” state of mind. When the administrators see “all green” on their check list panel every day, this could lead into a false sense of confidence, that everything is ok. One of the auditor’s tasks is to check these daily procedures, to make sure that the administrators are really performing the necessary checks on their list. But how can this be done in a time and cost effective manner?
This is where VISULOX came to aid one bank with such a problem: by using the annotation feature inside the recording of the administrator session, the auditor can see that the check list task is performed daily and with visual evidence of the outcome. Since the auditor is watching a video with placeholders on each of the tasks, documented by the annotation feature, this routine job becomes easier and can be done in a short amount of time because he can jump to the precise moment, where the task has been done, instead of having to watch a long video with hours of work recorded. Or even worse, having to search for such activities inside the log files of every of the infrastructure elements. This is saving time and money for the bank and assuring that preventive work has really been performed by the administrators as part of their daily routine.
You will find more cases here