amitego will also provide advice and assistance following the installation of an Amitego solution. amitego offers two support options. Firstly, “Standard support”, with support during normal working hours. The second option for those requiring support outside office hours amitego provides “7 × 24-hour support”.

Reliable and prompt service

Both support options include the provision of the latest software patches, updates and releases. Along with access to helpful FAQs and comprehensive documentation in the support section of amitego’s website. Contact amitego’s support desk by telephone, e-mail or online.
Support enquiries will be handled promptly. For example, a Priority 1 with a 24/7 support contract guarantees a response time of 2 hours. amitego will automatically notify businesses when the processing status of an inquiry changes.
An overview of the services of our standard and 7 × 24-hour support can be found in the document “Support and Maintenance Service”.